Prescription Policy

The following drug schedules require a valid prescription at Suprameds:

• Schedule H drugs — Prescription mandatory. Valid for 30 days from prescription date. Examples: antibiotics, antihypertensives, antidiabetics.
• Schedule H1 drugs — Prescription mandatory. Valid for 30 days. One fill only. Every dispense entered in CDSCO H1 register. Examples: certain antibiotics with abuse potential.
• Schedule X drugs — Not available online. Absolute prohibition under Indian law.
• NDPS substances — Not available online. Governed by NDPS Act, 1985.

A valid prescription must contain:

• Patient's full name and age
• Doctor's full name and registration number (MCI / State Medical Council)
• Hospital/clinic name and address
• Date of prescription
• Drug name, dosage, frequency, and duration
• Doctor's signature

Prescriptions older than 30 days for Schedule H/H1 drugs will not be accepted.

You can submit prescriptions in any of the following ways:

• Upload a clear photo (JPG/PNG) or PDF at checkout
• WhatsApp the prescription photo to +91 76749 62758 with your order details
• Email to [email protected]

Our registered pharmacist reviews all prescriptions within 4 hours during business hours (9 AM–9 PM, Mon–Sat).

Once your prescription is received, our registered pharmacist (Mirza Askary Ali, B.Pharm, Reg. #031171/A1) will:

• Verify the prescribing doctor's registration number
• Map the prescribed drug to our catalog item
• Approve the quantity as written (no quantity increases)
• Flag any drug interaction concerns and contact you if needed
• For Schedule H1: write the mandatory CDSCO H1 register entry in the same transaction

You will receive SMS and WhatsApp updates at each stage of the review.

• Schedule H: Valid 30 days from prescription date. Multiple refills allowed within the fill period if quantity supports it.
• Schedule H1: Valid 30 days. One fill only — refills require a new prescription.
• OTC with doctor prescription: Valid 90 days. Multiple refills allowed.

Prescriptions are stored securely on our servers for 5 years as required by CDSCO regulations. Access is restricted to authorised pharmacy staff only.

Dispensing Schedule H or H1 drugs without a valid prescription from a Registered Medical Practitioner is a criminal offence under the Drugs & Cosmetics Act, 1940. Our pharmacist is legally obligated to refuse dispensing if the prescription is invalid, expired, or suspicious. There are no exceptions to this rule — not even for repeat customers or emergencies.

If you need emergency medication, please visit your nearest government hospital or call 112.